FAQ - LJ Signature

Frequently Asked Question

General Questions

Here is a list of questions often asked by our customers. If the list does not answer your questions, please contact us via e-mail [email protected] or WhatsApp 012-3228832.

How to purchase and order?

Ans: Select the product at “Shop”, click “Add to cart”, press top right cart icon, select “CHECKOUT”. Key in required information and make payment. Feel free to WhatsApp us if you still DO NOT know how.

Orders and shipping?

Ans: We ONLY use DHL as they are the best at handling delicate/fragile shipment and it is important for us to deliver the goods to you in a safe, fast & perfect manner. Feel free to WhatsApp us if you want to track your order.

How to refund and exchange?

Ans: Please contact us via Email or WhatsApp, we will be here guide you through.

How to use promo code?

Ans: After you finish selecting the product you would like to order, press top right cart icon, select “VIEW CART”, key in the promo code in the “APPLY COUPON” section.

Ans: Go to HOME Page, press “Login/Sign up” and key in the required information then register. After that you can login and update your profile for easier purchases in the future.

Referral fees and collaboration?

Ans: Please contact us via Email or WhatsApp, we will be here guide you through.

If I don’t have sensitive skin, can I use your soap?

Ans: Yes, you can. In fact, you will notice the difference after using, your skin will feel soft and tender because of our unique formulation. Use our Makkiafé to scrub off your dead skin to prevent skin pigmentation.

Can I use your soap when I have flare ups?

Ans: You can use our Elisse Suvon during flare ups. Please DO NOT uses Makkiafé to scrub!

Can I use your soap on my baby?

Ans: We recommend using our Elisse Suvon when your baby is 1 years old & above because babies below 1 year old do not need to use soap, lukewarm water will do.

What if my baby (less than 1 year old) has skin rashes or eczema?

Ans: This is a special case; you can mix our Elisse Suvon in the lukewarm water to provide moist & protection for your baby’s skin. It will help reduce itch & irritation on the skin.

Why should I use your soap?

Ans: Our Elisse Suvon is specially formulated to keep the moist within your skin & our Makkiafé to scrub off your dead skin to prevent pigmentation on your body & face.

Can I use your soap on my face?

Ans: Yes, for both Elisse Suvon & Makkiafé.

Is your soap good for all types of sensitive skin & skin diseases?

Ans: Yes, if there are any complications after using our soap, please contact us.

Product Related Questions

Here is a list of questions often asked by our customers. If the list does not answer your questions, please contact us via e-mail [email protected] or WhatsApp 012-3228832.

You Are One Scrub Away From Being Perfect

MAKKIAFÉ is a Hypoallergenic Scrub Soap made with 100% Natural ingredients without added preservatives & chemicals. It is specially designed to scrub off dead skin and prevent skin pigmentation.

Using our unique blend of natural oils and premium coffee grounds, it helps reduce inflammation while exfoliating your skin. A natural remedy to keep your skin smooth and healthy.